Cookies Policy

1. What cookies are

Cookies are small text files that a website may place on your computer, mobile phone, tablet or another internet-connected device. They allow a website to recognise a device, remember certain information and support the delivery of online services. Cookies may be placed by the website you are visiting, known as first-party cookies, or by another service provider working with the website, known as third-party cookies.

Cookies can be session cookies or persistent cookies. Session cookies are generally removed when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. The length of time a cookie remains may depend on its purpose and the settings used by the relevant service.

We may also use technologies that perform functions similar to cookies. These may include software development kits, pixels, tags, local storage and other device identifiers. In this policy, we refer to cookies and these similar technologies collectively as cookies unless a distinction is necessary.

Why cookies matter

Some cookies are needed for the website to work properly. Others help us understand how visitors use the website, remember preferences, support security, or make content and communications more relevant. Cookies do not usually identify you directly by name, but information collected through them may be associated with an account, device or other information where permitted by law.

2. How Tropica Casino uses cookies

Tropica Casino may use cookies for the following purposes. The cookies used on the website can change over time as our services, technology and legal obligations develop.

Strictly necessary cookies

These cookies support essential website functions. They may help you move between pages, maintain a secure session, remember information during a visit, manage access to account areas and protect the website from suspected misuse. Without these cookies, parts of the website may not operate correctly. Because they are necessary for the service you request, they may be used where permitted without a separate consent choice.

Security and fraud prevention cookies

We may use cookies and related technologies to help identify unusual activity, prevent unauthorised access, reduce fraud and protect the website, our users and our business. These technologies may contribute to checks relating to account security, responsible use, compliance and the prevention of prohibited activity. They are not a guarantee that every security incident will be prevented.

Preference and functionality cookies

These cookies remember choices you make, such as language, display or consent preferences. They can make future visits more convenient and help provide a consistent experience. If you disable them, some preferences may not be saved and you may need to provide the same information again.

Analytics and performance cookies

Analytics cookies help us understand how visitors use the website. They may show which pages are visited, how users navigate, whether content loads correctly and where improvements may be useful. We may use this information in aggregated or otherwise controlled form to monitor performance, improve design and develop our services. Analytics information is not intended to be used to identify you personally unless this is permitted and necessary for a stated purpose.

Marketing and advertising cookies

Where applicable and subject to your choices and applicable law, marketing cookies may help us or approved service providers measure campaigns, understand the effectiveness of advertising and display information that may be more relevant to your interests. These cookies may track activity across websites or services. You can refuse or withdraw consent for non-essential marketing cookies through the available cookie controls or your browser settings.

• To keep account and website sessions functioning.
• To support security, fraud prevention and compliance processes.
• To remember preferences and improve website usability.
• To measure website performance and understand general usage patterns.
• To evaluate communications and advertising where this is allowed.
• To maintain, troubleshoot and improve our digital services.

3. Cookie choices and browser controls

When available, our cookie preference tool allows you to accept or reject categories of non-essential cookies. You can change your choices at any time by using the relevant controls on the website. Withdrawing consent does not affect processing that took place before the withdrawal, and it does not necessarily remove cookies that are already stored on your device. You may need to delete those cookies separately.

You can also manage cookies through your browser or device settings. Most browsers allow you to view stored cookies, block some or all cookies, delete cookies when you close the browser, or receive a notification before a cookie is saved. The method differs between browsers and devices, so you should consult the relevant provider's help information.

If you block all cookies, some website functions may not work, account areas may be unavailable, or your experience may be less convenient. Blocking cookies does not necessarily stop all forms of online measurement or communication. Some technologies may be controlled separately, and essential cookies may continue to operate where they are required for security or service delivery.

Your responsibility when using shared devices

If you use a shared computer or device, other people may be able to see information stored in the browser, including cookie preferences or account-related activity. You should log out of your account, avoid saving login details on shared devices, and clear browsing data when appropriate. You should also use suitable device security, including screen locks and current software.

Do not track signals

Some browsers and devices offer a Do Not Track or similar preference. Because there is no single accepted technical standard for responding to these signals in every environment, the website may not respond to every such setting. You can use the cookie controls and browser settings described in this policy to manage non-essential cookies.

4. Third parties, privacy and updates

Some cookies may be placed or supported by third-party providers that help us operate, secure, analyse or improve the website. These providers may process information in accordance with their own privacy policies and instructions from us, where applicable. Third-party services may change their cookie names, purposes or retention practices. We do not control every cookie that may be set by an external service, and you should review the relevant provider's information where available.

Cookie information may include an internet protocol address, browser type, device type, operating system, general location information, pages viewed, referring website, approximate visit times, interactions with website features and cookie preferences. We use information in line with our Privacy Policy and applicable Australian privacy and gambling requirements. We take reasonable steps to protect information, but no online transmission or storage system can be guaranteed to be completely secure.

Cookies are not used to encourage unsafe gambling. We may use information from website activity, together with other information where appropriate, to support account security, responsible gambling measures, compliance obligations and the prevention of misuse. Cookie controls do not replace responsible gambling tools or processes. If gambling is causing concern, consider using the responsible gambling options available through the website and seek independent support.

Changes to this policy

We may update this Cookies Policy to reflect changes to our website, technology, service providers, legal requirements or business practices. The updated version will be published on this page with a revised date where appropriate. You should check this page from time to time so you understand how cookies are used. If a change requires consent, we will provide an appropriate choice before using the relevant non-essential cookies.

Questions and privacy requests

If you have a question about this Cookies Policy, your cookie preferences or the handling of personal information, please use the customer support or privacy contact channel made available on the Tropica Casino website. We may need to verify your identity before responding to a request involving personal information. Any request will be handled in accordance with applicable law and our Privacy Policy.

By continuing to use the website after reviewing this policy, you acknowledge the use of cookies as described above. Where consent is legally required for a particular category of cookies, we will seek that consent through the available preference controls.